I cannot log in

Verifying your login credentials

The most common reason you are unable to access your freemeet account is a typo in your login credentials. Ensure that your email address is spelled correctly and that no extra spaces have slipped in before or after your entry.

Also, check the status of the "Caps Lock" key on your keyboard. Passwords on our platform are case-sensitive, meaning every lowercase or uppercase letter must match exactly what was registered when you signed up.

Resetting your password

If you have forgotten your password, don't worry, it is very easy to recover. On the login page, click the link labeled "Forgot password?". You will then receive an email containing a secure link allowing you to set a new personal access code.

Remember to check your junk mail (spam) folder if you do not see our message arrive in your main inbox. As a reminder, access to freemeet is completely free; if you encounter any issues during this process, our support team is at your disposal to help you.

Technical issues and browser

Sometimes, the issue may stem from your internet browser or your connection. Here are some simple steps to resolve the most common technical anomalies:

• Clear your internet browser's cache and cookies.
• Try logging in via a different browser (Chrome, Firefox, Safari, or Edge).
• Temporarily disable your ad-blocking extensions, which may interfere with page loading.
• Ensure that your internet connection is stable.

If, despite these steps, you are still unable to access your profile, do not hesitate to contact our customer service. We would like to emphasize that freemeet is a free dating service; if you use premium options, please note that these remain entirely optional and are never necessary to access the basic features of your account.