My account has been hacked

You have noticed unusual activity on your account

If you notice actions on your freemeet profile that you did not initiate, such as messages sent without your knowledge, modifications to your personal information, or changes to your preferences, it is imperative to act immediately to secure your access. A quick reaction helps limit risks and protect your personal data.

The first step is to change your password directly in your account settings, if still possible. As a precaution, we strongly recommend that you also change the password for the email address associated with your freemeet profile. Finally, perform a full antivirus scan on your computer and phone to ensure that no malicious software is the source of this intrusion.

Your account has become inaccessible

In the event that you can no longer log in to your member area, it is highly likely that the hacker has changed your credentials. Don't panic: our team is here to help you. Please contact our technical support via the dedicated help form, making sure to specify the email address used during your registration.

Once your request is received, we will conduct a thorough verification of your account. We will analyze access history and recent changes to identify the source of the intrusion. This procedure allows us to restore your access while ensuring that you are indeed the legitimate owner of the account. Please note that freemeet is an entirely free service; we will never ask you to pay fees to recover access to your profile, as premium status is an optional feature that does not impact the security of your account.

Tips for strengthening your profile security

To prevent this type of situation from happening again in the future, it is essential to adopt some digital security best practices. Protecting your privacy is a priority on freemeet, and you play a key role in this security.

• Use a unique password: Never reuse the same password for several different sites.
• Enable two-factor authentication: If the service offers it, add this extra layer of security.
• Beware of phishing: Never click on suspicious links received via email or private message, even if they appear to come from a known source.
• Log out: Get into the habit of logging out of your freemeet account if you are using a public or shared device.

By following these recommendations, you significantly reduce the risk of intrusion. Remember that, true to its philosophy, freemeet remains a free and friendly dating space, and we do everything possible to ensure your experience remains peaceful and secure.