I wish to exercise my right of withdrawal

Understanding your right of withdrawal on freemeet

At freemeet, we are committed to providing you with a transparent and stress-free user experience. Although freemeet is a dating platform that is accessible for free, we offer optional premium features to enhance your visibility and interactions. If you have subscribed to one of these paid options and wish to change your mind, please be aware that it is possible to exercise your right of withdrawal.

In accordance with current legislation on digital services, you have a period of 14 calendar days from the date of your purchase to exercise your right of withdrawal without having to provide a reason. After this period, no refund requests can be processed, except in exceptional cases provided for in our general terms and conditions of use.

How to submit your withdrawal request

To initiate the withdrawal process for your subscription or premium option, we invite you to contact our customer service as soon as possible. The fastest way to receive a response is to send an email to our support team via the contact form available in your personal area on freemeet, explicitly stating your wish to withdraw.

To facilitate the processing of your request, please include the following information in your message:

• Your full name associated with the freemeet account.
• The email address used for your registration.
• The exact date of the transaction.
• The order reference number (available in your confirmation email).

Processing your request and refund

Once your request has been received by our services, our team will verify your account. If your request complies with the 14-day legal period, we will validate the cancellation of your premium offer. Please note that if you have already started using the benefits of the premium offer before the end of the withdrawal period, a pro-rata refund based on usage may be applied.

The refund will be issued using the same payment method used for the initial transaction. Bank processing times may vary depending on your financial institution, but we do our best to ensure that funds are returned as quickly as possible. We remind you that even in the event of a subscription cancellation, your freemeet account remains active and you retain access to all the site's free features.