My email address is already in use, what should I do?

Why are you receiving this error message?

Sometimes, when signing up for freemeet or updating your personal information, you may receive a message indicating that your email address is already associated with an existing account. This situation is more common than it seems and does not necessarily mean there is a technical issue with our platform.

Most of the time, it simply means that an account was already created with this address in the past. Since freemeet is a free dating service, it is possible that you created a profile some time ago and have forgotten about it.

Accessing your existing account

If you think you have already created an account, the fastest solution is to try logging in with your usual credentials. If you have forgotten your password, don't worry, you can easily reset it by following these simple steps:

• Go to the freemeet login page.
• Click on the "Forgot password?" link located below the login form.
• Enter your email address in the field provided.
• Check your inbox to receive the reset link and set a new secure password.

Once your password is reset, you will be able to access your old profile. If you wish to start from scratch, you will then have the option to delete that account before creating a new one, or simply update the information on your current profile.

What to do in case of fraudulent use?

If you are certain that you have never created an account on our platform and you are receiving this message, it is possible that your email address has been used by a third party. In this specific case, we take the security of our users very seriously.

To resolve this situation, we recommend that you proceed as follows:

1. Check if you have received any confirmation emails from freemeet in your "Junk" or "Spam" folders.
2. If you suspect identity theft, use our contact form dedicated to technical support.
3. Clearly explain your situation, including your email address, so that our team can carry out the necessary checks and protect your data.

Our support team is here to assist you and ensure that your experience on freemeet remains calm and secure. Do not hesitate to contact us if the problem persists after trying these steps.